No surprises, start to finish.
Most people have been burned before, by a supplier who quoted one number and invoiced another, or who vanished after handover. So here's exactly how this goes.
- 0101 · We talkFree. Thirty minutes. No pitch. You tell us what's eating your time. We ask how the work actually moves through your business, not how it's supposed to. Then we tell you honestly what's worth fixing, what isn't, and what we'd do first. If the answer is "you don't need us," that's what you'll hear.
- 0202 · We start smallOne fix. Live in weeks, not months. You see it working, and what it saves, before you commit to anything bigger. This protects you, and frankly it protects us, because it's how you find out whether you want to keep working with us.
- 0303 · We build it outThe full thing. Set up properly, connected to what you already use, and explained to your staff in language they'll actually follow. You'll know the price before we start. You'll know who's doing what. You'll deal with the people building it.
- 0404 · We stayWe look after it. Watch it, fix it, improve it. Most clients move onto a support arrangement after launch. That's the point: a system nobody maintains stops paying you back within a year.
What you can expect from us
- A price before we start, not after.
- The people who scope it are the people who build it.
- Straight answers, including the ones you don't want.
- We'll tell you when something's outside what we should be doing, and point you at who should.
What we expect from you
- Tell us how it really works, not how it's meant to.
- Someone who can make a decision.
- Say so early if something isn't right. We'd rather hear it in week two than month six.
Tell us what's eating your time.